Everything you need to support customers, in one product.
Connect is a single, focused platform for support, self-serve help and AI chat — designed for small SaaS teams who don't have time for enterprise tooling.
Support system
A shared inbox built for small teams
Convert email and form submissions to tickets, assign and triage them, leave internal notes, and reply with AI-suggested or canned responses — all in one calm interface.
- Email-to-ticket and form-to-ticket conversion
- Status, assignment and internal notes
- AI-suggested replies grounded in your help centre
- Canned responses for the common stuff
- Live chat widget for real-time conversations
AI chat assistant
First-line support that doesn't get in the way
An AI chat assistant trained on your help centre answers customer questions, links to relevant articles and asks clarifying questions. When it can't help, it hands over cleanly.
- Trained automatically on your help centre
- Asks clarifying questions before answering
- Cites the article it's answering from
- Escalates to live chat or a ticket on demand
- Brand-tone set by your admin
Help centre
A help centre your customers actually use
Public articles with categories, search and SEO-friendly pages. AI helps you generate articles from real tickets, improve existing ones and spot what's missing.
- Categories, search and clean public pages
- Simple editor with AI assistance
- Generate articles from resolved tickets
- Improve and rewrite existing content
- Knowledge gap detection
Branding & custom domain
Looks like your product, not ours
Connect runs on your custom domain or subdomain. Upload your logo, pick your colours and fonts. Customers see your brand — never ours.
- Custom domain or subdomain support
- Logo, colour theming and font selections
- Clean, minimal interface out of the box
- Branded chat widget and help centre
Always reach a human
AI is the front door, not the wall
Customers can always get past the AI to a real teammate. Connect is designed so handover is one click — no loops, no dead ends.
- One-click escalation to live chat
- Automatic ticket creation when no agent is online
- Conversation history follows the customer