Built for the teams enterprise tools forgot.
Small SaaS teams shouldn't need three subscriptions, a support ops manager and a quarter of onboarding to look after their customers properly. Connect exists so founders, support engineers and product teams can do that on day one.
We pair a single, focused product with AI woven through every workflow — so the team writes less, customers wait less, and self-serve actually works. We never put AI between a customer and a real human; it's the front door, not the wall.
Future vision
From support tool to the customer system of record.
Connect is starting with support, but its real ambition is to become the central system for the entire post-sale customer lifecycle — from first interaction through to long-term retention and growth.
Customer Success layer
Account-level views, usage tracking, health scores, churn risk and expansion signals.
Onboarding support
Customer details from Salesforce, HubSpot or Pipedrive. Guided onboarding flows with AI-assisted check-ins and progress tracking.
Training centre
Built-in 'getting started' video guides so customers can self-serve their way to value.
One continuous system
Support, feedback, product, training and customer success — all inside a single Connect.