Your customer relationship shouldn't live in loads of different systems.
Sales knows one part of the story. Marketing another. Support, Customer Success and Product each hold a different piece. Go Connect keeps the whole lifecycle on one record — and its agents carry out real work inside it, rather than suggesting what you could do next.
Switch on only what you need
- SalesCRM, proposal and e-signature tools
- Go To Market agentsProspecting, enrichment and outbound sequencing tools
- Email marketingEmail marketing platforms
- Customer SuccessCustomer success platforms and spreadsheets
- Help deskHelpdesk and shared inbox tools
- Help centreKnowledge base and chatbot tools
- TrainingCourse platforms and LMS subscriptions
- SurveysSurvey and form tools
- Product roadmapFeedback boards and roadmap tools
- People and organisationsDuplicated contact databases
Growing businesses buy more software and end up understanding their customers less.
- 01
Cost
Multiple subscriptions, each with its own pricing model, user limits and paid add-ons.
- 02
Fragmentation
Sales knows one part of the story, marketing another. Support, Success and Product each hold a different piece. Nobody sees the whole customer.
- 03
Workload
Even with all that software, people still do most of the work themselves. Most tools help you record work rather than carry it out.
One platform. One record. The modules you choose.
Every module reads and writes the same people and organisations, so information is entered once and visible everywhere.
- Sales
- Pipeline, opportunities, products and e-signed proposals in one place.
- Replaces: CRM, proposal and e-signature tools
- Go To Market agents
- Agents that plan prospecting, find and qualify people, then run the follow up.
- Replaces: Prospecting, enrichment and outbound sequencing tools
- Email marketing
- Campaigns, drips, lists and deliverability checks on your own domains.
- Replaces: Email marketing platforms
- Customer Success
- Health scores, renewals and a board of the accounts that need attention.
- Replaces: Customer success platforms and spreadsheets
- Help desk
- One shared queue with tags, assignment, SLAs and full customer history.
- Replaces: Helpdesk and shared inbox tools
- Help centre
- A branded knowledge base with an AI assistant that answers from your articles.
- Replaces: Knowledge base and chatbot tools
- Training
- Courses, lessons and webinars for onboarding and ongoing education.
- Replaces: Course platforms and LMS subscriptions
- Surveys
- NPS, satisfaction and feedback surveys with logic and summary analytics.
- Replaces: Survey and form tools
- Product roadmap
- Collect requests, ship in public, and email customers when their idea lands.
- Replaces: Feedback boards and roadmap tools
- People and organisations
- The connected customer record every other module reads and writes.
- Replaces: Duplicated contact databases
Software that does the work, not software that records it.
You set the objective and the guardrails. The agent runs the programme of activity and hands the conversation back when a person is needed.
- 01
Plan
You define the objective and the guardrails. The agent turns that into a structured programme of activity.
- 02
Execute
It finds and qualifies prospects, drafts and sends engagement, and runs multi-touch follow up inside your sending rules.
- 03
Connect
Everything it does stays on the Go Connect customer record, so the wider team can see exactly what happened.
The same team, working from one place.
| Today, across several systems | With Go Connect |
|---|---|
| Multiple subscriptions and separate logins | One platform, with only the modules you need |
| Customer information spread between platforms | One connected customer record across every module |
| Repeated data entry between systems | Information entered once, visible everywhere |
| Product feedback sitting away from the relationship | Feedback and surveys connected to the roadmap |
| Manual prospecting and follow up | Agents carrying out prospecting and follow up |
| Processes shaped around software limitations | A platform configured around how you work |
The platform keeps expanding around the customer.
Modules you switch on today keep gaining connections and capability, without a migration or another subscription.
- More agents across the lifecycle
- Prospecting is the first place agents do real work. The same pattern — objective, guardrails, execution — is being extended into onboarding, support and Customer Success.
- Deeper connections between modules
- Survey answers, support themes and customer feedback keep getting closer to product requests, health scores and the next conversation with the customer.
The things teams ask us first.
Bring us your current stack and we'll map it.
Show us the subscriptions you pay for today. We'll tell you honestly what Go Connect replaces, what it connects, and what it doesn't.